Integrated report
2020
I
Discover the mini-site of the integrated report
Universal Registration Document
2020
INCLUDING THE ANNUAL FINANCIAL REPORT
Discover the E-document version URD
MESSAGE FROM THE CHAIRMAN
2020 has been a year like no other. We have successfully passed the test of the health crisis by protecting our employees and their jobs, whilst continuing to support our clients. We will never stop challenging the impossible in our pursuit of excellence.
Daniel Julien, Chairman and Chief Executive Officer
Teleperformance (TP) is a global leader in digitally integrated business services and an expert in customer interactions.
With over 40 years of experience in connecting brands with their customers, Teleperformance provides high value-added services to corporates and government agencies:
• Customer Experience Services
• Back-Office Services
• Knowledge Services
Teleperformance is entrusted with billions of unique interactions worldwide.
380,000+
PEOPLE
265+
LANGUAGES AND DIALECTS
000
83+
COUNTRIES
170+
MARKETS SERVED
000
€5.7B
REVENUE
000
28
COUNTRIES CERTIFIED AS A BEST EMPLOYER
250,000+
EMPLOYEES WORKING FROM HOME
Our strategy
To accomplish its mission, Teleperformance has developed a strategy structured around four main pillars: Transformation, Operational Excellence, Employee Engagement and Data Security.
Teleperformance accelerates its transformation to become a global sustainable and performing reference in digitally integrated services.
HUMAN TOUCH
Teleperformance is focusing on developing a Great Place to Work® ecosystem and being the best employer in the sector to hire, train and retain the best people. The Group’s high-touch approach seeks to continually improve our employees’ experience by providing them with support throughout their career.
A TRUSTED PARTNER
Teleperformance is committed to being a trusted partner to all Group stakeholders by adopting the most stringent ethical standards and delivering long-term value.
The Group delivers simpler, faster, safer, higher quality and more cost-effective interactions to ensure the satisfaction of its customers and end consumers.
A FORCE OF GOOD
CORPORATE GOVERNANCE
Teleperformance brings together an expert, diversified and agile team to overcome the health crisis and successfully transform the group.
ADDITIONAL INFORMATION
Teleperformance is committed to incorporating best practices by progressively adopting the major reporting guidelines on sustainability. The group follows the GRI sustainability reporting standards and applies the GRI reporting principles.
