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  • Integrated report

    2020

    I

    Discover the mini-site of the integrated report

        Universal Registration Document

    2020

    INCLUDING THE ANNUAL FINANCIAL REPORT

    Discover the E-document version URD

    MESSAGE FROM THE CHAIRMAN

    2020 has been a year like no other. We have successfully passed the test of the health crisis by protecting our employees and their jobs, whilst continuing to support our clients. We will never stop challenging the impossible in our pursuit of excellence.

    Daniel Julien, Chairman and Chief Executive Officer

    GROUP PROFILE

    Teleperformance (TP) is a global leader in digitally integrated business services and an expert in customer interactions.

    With over 40 years of experience in connecting brands with their customers, Teleperformance provides high value-added services to corporates and government agencies:
    • Customer Experience Services
    • Back-Office Services
    • Knowledge Services

    Teleperformance is entrusted with billions of unique interactions worldwide.

    Key figures

    Our strategy

    To accomplish its mission, Teleperformance has developed a strategy structured around four main pillars: Transformation, Operational Excellence, Employee Engagement and Data Security.
    Teleperformance accelerates its transformation to become a global sustainable and performing reference in digitally integrated services.

    HUMAN TOUCH

    Teleperformance is focusing on developing a Great Place to Work® ecosystem and being the best employer in the sector to hire, train and retain the best people. The Group’s high-touch approach seeks to continually improve our employees’ experience by providing them with support throughout their career.

    A TRUSTED PARTNER

    Teleperformance is committed to being a trusted partner to all Group stakeholders by adopting the most stringent ethical standards and delivering long-term value.
    The Group delivers simpler, faster, safer, higher quality and more cost-effective interactions to ensure the satisfaction of its customers and end consumers.

    A FORCE OF GOOD

    Teleperformance aspires to be a Force of Good within the Group’s sphere of influence by helping to create jobs and build the local economy, positively impacting communities, and promoting sustainable use of natural resources.

    CORPORATE GOVERNANCE

    Teleperformance brings together an expert, diversified and agile team to overcome the health crisis and successfully transform the group.

    ADDITIONAL INFORMATION

    Teleperformance is committed to incorporating best practices by progressively adopting the major reporting guidelines on sustainability. The group follows the GRI sustainability reporting standards and applies the GRI reporting principles.